The rules of the room.

These terms govern use of the Aahvana platform (the “Service”) by:

• Restaurant customers— businesses who use our dashboard to operate an AI phone agent and manage reservations.
• Guests— individuals who call a Golden Saffron–powered restaurant or click a reservation link.

By using the Service, you agree to these terms. If you don’t agree, don’t use the Service.

You must be at least 18 years old and capable of entering a binding contract under Australian law. If you are signing up on behalf of a business, you confirm that you have authority to bind that business.

You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at support@prarajlabs.com if you suspect unauthorised access.

We may suspend or terminate accounts that breach these terms, that we reasonably suspect are being used for fraud, or that have unpaid invoices for more than 30 days.

You must not:

• Use the Service for any illegal activity, including spam, fraud, or harassment.
• Attempt to access another customer’s data, reverse engineer the Service, or scrape data at scale.
• Use the AI agent to deceive callers about who they are talking to (the agent must always identify itself as an AI when asked).
• Send marketing SMS through the Service without first obtaining valid consent under the Spam Act 2003 (Cth).
• Interfere with the Service’s security features or rate limits.

Subscription fees, per-call fees, and any usage-based charges are shown on the pricing page at the time you sign up. We may change prices with at least 30 days’ notice; if you don’t accept the new pricing, you can cancel before it takes effect.

All amounts are in AUD. Pricing is currently displayed exclusive of GST; when Aahvana becomes GST-registered (at or before AUD $75,000 in turnover, as required under the A New Tax System (Goods and Services Tax) Act 1999), GST of 10% will be added at checkout and tax invoices issued through Stripe. We will give at least 14 days’ written notice before GST first applies to your subscription. Invoices are due within 14 days. Late payments may attract interest at 8% per annum.

Subscription fees are paid in advance and are non-refundable except where required by Australian Consumer Law. If you experience a fault that we cannot reasonably resolve, you may be entitled to a refund or service credit — contact us and we’ll work it out.

We aim for high availability but do not guarantee uninterrupted Service. We may take the Service down for maintenance, security patching, or to respond to incidents. We will give reasonable notice for planned maintenance where practical.

The Service depends on third-party providers (Twilio, Supabase, Google Cloud, Vercel, Stripe). We are not responsible for outages caused by their failures, but we will work to mitigate disruption as quickly as possible.

Restaurant customers retain ownership of their reservation data, menu, and configuration. We hold a limited licence to process this data only to provide the Service. On termination, we will return or delete your data within 30 days at your written request, subject to legal retention obligations (see our Privacy Policy).

When end-customers (callers) interact with the AI agent, personal information about them is processed in our infrastructure. For Privacy Act purposes:

• You (the restaurant) are the APP entity that controls the use of caller personal information for purposes related to your business (booking management, customer service, CRM).
• We (Aahvana)process the caller’s personal information on your behalf, only to provide the Service.

The detailed roles, security measures, subprocessor list, and breach notification obligations are set out in our Data Processing Addendum (DPA), which forms part of this agreement and is incorporated by reference. Contact support@prarajlabs.com to request a copy. The current subprocessor list (Twilio, Google Cloud, Supabase, Vercel, Stripe, Upstash, Sentry, Resend) is published in our Privacy Policy. We will give 30 days’ written notice before adding a new material subprocessor; you may object in writing.

The Service uses generative AI from Google (Gemini Live) to understand and respond to caller speech. We disclose this to every caller at the start of each call (along with a recording notice and an indication that consent is captured by staying on the line). You agree to:

• Not configure the system prompt or first message in a way that removes or obscures the AI disclosure.
• Not use the Service to give callers information that would be misleading or deceptive under the Competition and Consumer Act 2010 (Cth) (e.g. false statements about food allergens, false price quotes, claims of qualifications you do not hold).
• Review AI-generated bookings before relying on them for service delivery — the AI is your assistant, not a guarantee.
• Be responsible for the accuracy of menu items, dietary information, and prices you configure. We pass these through to the AI verbatim; we are not responsible for errors in your inputs.

Our AI Governance Policy (aligned with Australia’s Voluntary AI Safety Standard, Sept 2024) is published in our internal LEGAL/AI_GOVERNANCE_POLICY.md; contact us if you would like a copy.

The Service, including its software, design, AI prompts, and branding, is owned by us or our licensors. You may not copy, modify, or redistribute any part of the Service without our written permission, except to the extent allowed by law.

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Competition and Consumer Act 2010 (Cth) or any other law which cannot lawfully be excluded.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to the Service is limited to the amount you have paid us in the 12 months immediately before the claim arose (or, for guests using the Service for free, AUD $100).

We are not liable for indirect, consequential, or special losses, including lost profits, lost goodwill, or lost data, except where such exclusion is prohibited by law.

You agree to indemnify us against claims, losses, and reasonable legal costs arising from your breach of these terms or your unlawful use of the Service.

You may cancel your subscription at any time through your dashboard or by emailing us. Cancellation takes effect at the end of your current billing period. We may terminate your account immediately if you breach these terms or for prolonged non-payment.

Sections 8, 9, 11, 12, 14, and 15 survive termination.

These terms are governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales for any dispute that cannot be resolved by good-faith negotiation.

We may update these terms from time to time. For material changes (e.g. new fees, new obligations on you), we will give 30 days’ notice via email or a banner on the dashboard. For minor changes (e.g. typo fixes, address updates), the change takes effect when posted.

Your continued use of the Service after a change takes effect means you accept the updated terms.

Questions about these terms? support@prarajlabs.com